Last Edited: August, 2nd 2019
Introduction and Acceptance of the Terms and Conditions
The general Terms and Conditions of Sale detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and ‘SpaceNeil’ (hereafter also referred to as ‘We’ or the ‘Website’), belonging to the company SPACENEIL SRL, VAT IT04601490230 headquartered in Via San Paolo 8, 37129 Verona – Italy. Both parties accept these Conditions unreservedly. These general Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express. written, prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important to you and SpaceNeil as they are used to protect your rights as a valued customer and our rights as a business.
Changes to the Terms of Service and the Website
SpaceNeil is a work in progress, and as such things may change, be added or be taken away. We reserve the right to update the Website and these Terms of Service from time to time, at our discretion and without any notice. It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.
Access to the Website
We work hard to ensure the Website is always up and available, but we can’t guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.
Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with SpaceNeil by entering your email and choosing a secure password. We highly recommend that you choose a strong password that is hard for others to guess, and you log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account log-in information as confidential, not disclosing it to any third party and only using SpaceNeil in person. If you think there may have been any breach of security then it is your responsibility to notify us immediately and if log-in is possible, to change your password.
It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. We reserve the right to disable any user account in our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service.
SpaceNeil takes great care when putting product information, descriptions and images on-line but will not be held responsible for any mistakes or omissions to any information given. Please be aware that some products may show mockups images (digitally generated previews) rather than / along with actual product photography.
The prices indicated on SpaceNeil are shown in Euro and do not include delivery, if not otherwise stated. The delivery costs are clearly shown and invoiced at Checkout in addition to the price of the products. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (such as but not limited to human error, technical error, etc.), your order will be cancelled and the payment fully refunded to you, even if it has been initially validated.
We will always endeavour to fulfil your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product within 30 days following the date of payment. If your order includes products that are temporarily unavailable, the order will be put on hold and dispatched when all the outstanding items are available again. If relevant, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you choose to decline this offer, and the original product is permanently unavailable, we will reimburse the price of the unavailable product.
SpaceNeil offers multiple way to pay for your order such as PayPal, Credit and Debit Card via Stripe and wire trasfer. These payment options use advanced SSL encryption to keep your transaction secure and do not cost you anything to use (SpaceNeil is charged as the seller, you are not charged as the buyer) so you will not pay any extra for your order. You do not need to hold an account with these Merchants to use these methods of payments. Please refer to PayPal and Stripe for full terms and conditions of use.
Dispatch and Delivery
SpaceNeil commits to dipatch orders as soon as possible on business days Monday to Friday and on Saturdays whenever possible. SpaceNeil cannot be held responsible for delays in order dispatch unless the delay exceeds 15 business days. Orders are considered dispatched when collected by or handed over to the shipping partner. Your order will be delivered to the shipping address you indicated when your order was placed, unless the shipping method requires delivery in a drop-off location such as an access point. The products bought on SpaceNeil will be delivered in any country where SpaceNeil is available. Depending on the selected shipping method, we may not deliver to PO Box addresses.
SpaceNeil does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place unless otherwise agreed. For territories and shipping methods where parcel tracking services are not available, SpaceNeil cannot be held responsible for non delivery, late delivery and/or damaged orders in any case.
Customs and Duties
Orders placed that are shipped to countries outside of the European Union may be subject to import taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. SpaceNeil cannot be held responsible for late delivery due to customs procedures.
Return policy and Refunds
SpaceNeil will accept any unwashed/unworn/unopened merchandise items for return or exchange within 30 days of purchase. You can return the product to us within this time frame, at your own expense, with your invoice and a completed and signed returns coupon. We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility. The present right of return only applies to products that are returned in their original, complete condition. Any product that has been damaged, is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded. The deadlines mentioned above are effective from the date of purchase. Posters are sold as-is, no refunds and no returns unless otherwise stated on product page. Shipping charges are non-refundable except in the case of a manufacturer’s defect. All refunds will be credited to the original payment source. There are no refunds, returns or exchanges for digital downloads, all sales are final. All returns and exchanges must first be approved by SpaceNeil. Please contact us with additional details before returning any item(s) so we can inform you of your returns/exchange options.
We are not responsible for lost or stolen packages, please contact the shipping carrier for more help on this matter. Track your package online to see if there are any special instructions or updates listed. We suggest that you check the immediate area; including any mailbox, garage, porch, front desk, leasing office, neighbor, local post office or anyone that may have signed for or picked up the package even not on your behalf. If your shipping method includes insurance, contact SpaceNeil so we can open a claim with the relevant shipping company.
Gift Card Policy
Gift Cards are issued by SpaceNeil. When you purchase, receive or redeem a Gift Card, you agree to these terms and conditions. We reserve the right to change terms and conditions from time to time in our discretion. All terms and conditions are applicable to the extent permitted by law. Once a Gift Card order has been submitted, the order cannot be edited. Gift cards may not be used for the purchase of digital products and/or memberships. Gift cards cannot be used to purchase other gift cards. Gift Cards cannot be transferred for value or redeemed for cash in any case. If the Gift Card recipient is not a SpaceNeil user already, he/she will be required to create a free account in order to redeem a Gift Card. SpaceNeil gift cards may only be redeemable toward the purchase of eligible products on spaceneil.com. Purchases are deducted from the redeemer’s Gift Card balance. Any unused Gift Card balance will be placed in the redeemer’s SpaceNeil account. If a purchase exceeds the redeemer’s Gift Card balance, the remaining amount must be paid with another payment method. To view your Gift Card balance, login on spaceneil.com and click Gift Cards and Balance from the drop down menu. No fees apply to Gift Cards. Once a gift card redemption code has been redeemed into a user’s account, no amount of it can be transferred to any other user’s account. We will have the right to close customer accounts and bill alternative forms of payment if a fraudulently obtained Gift Card is redeemed and/or used to make purchases on spaceneil.com.
Privacy and protection of personal data
The details you give us are essential for the processing and delivery of your orders, for billing and for the establishment of warranty contracts, therefore failure to provide these details will result in the cancellation of your order. By registering on the Site, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present general Terms and Conditions.
You have the permanent right to access and rectify all the information that concerns you, in accordance with European texts and national laws in place (article 34 of the law of 6 January 1978). You can at any time make a request to SpaceNeil to find out what personal information we hold concerning you. You may at any time, and by request, modify this information.
Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Cookies do not contain any confidential information about you.
All the content on SpaceNeil website (illustrations, texts, names, brand names, images and videos) is the property of SpaceNeil and/or affiliated companies unless otherwise stated. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorisation by SpaceNeil. All information, content and files is protected by International law concerning intellectual ownership and copyright. SpaceNeil cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code.
SpaceNeil will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.
Waiver and Severability
Any failure of SpaceNeil to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and SpaceNeil, and governs your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms of Service). If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.
Feedback & Comments
Any opinions left on the Website by SpaceNeil customers are screened and moderated by SpaceNeil and/or designted partners. If the comments infringe on the law or are inappropriate (such as but not limited to abusive publicity, defamation, insults, out of context commentary), SpaceNeil reserves the right to refuse or modify it.